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If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.

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If you're looking for help with Outlook.com, check out Help for Outlook.com. > If you're looking for help with Outlook for Mac, check out Outlook 2016 for Mac Help.

For switching from offline to online, you need to do as follows. In Outlook 2010 and 2013, click Send / Receive tab, then click the Work Offline button. See screenshot: In Outlook 2007, please click File Work Offline. Then you can see the status is changed in Outlook status bar. Fix Outlook connection problems in Office 365 and Exchange Online. 4/8/2021; 2 minutes to read; N; s; M; Applies to: Exchange Online; In this article. If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.

Let us fix your Outlook connection problems for you

Outlook Office Online Email

We can diagnose and fix several common Outlook connectivity issues for you. If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section.

Let us fix your issue Support and Recovery Assistant for Office 365

Need more help? Contact support for business products - Admin Help.

Outlook Office 365 Online Mode

Fix software update and profile issues

Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Office 365.

Common Outlook fixes

Outlook Office 365

Run Windows Update	If your Outlook client software or Windows operating system software is out of date, you might have problems sending and receiving email. For Windows Update instructions, see Windows Update: FAQ
Repair your Outlook profile	An Outlook profile is a set of configuration information that includes your user name, password, and file storage location. To repair your Outlook profile, see Fix your Outlook email connection by repairing your profile.
Check for service issues	Admin only: If more than one person in your organization is experiencing email problems in Office 365, it could be due to a problem with the service. Go to the Office 365 service health dashboard page (admin sign in required), and check the status of the services under Exchange Online.